Delivery:

All items are delivered within 7 days of the order date, except during the Christmas period (20th December – 3rd January), when we are closed as a family-run business.

Delivery charge is £10 per item, within the UK (excluding Ireland and the Scottish Highlands).

A recipient must be available on-site to accept the delivery.

Deliveries will be made to the nearest suitable location, which may be the pavement if obstacles or unsuitable surfaces (e.g., gravel) are present. The driver is not responsible for moving goods beyond this point.

Returns:

To return an item, please notify us within 24 hours of receiving it. The item must be returned at your own expense within 7 days to qualify for a full refund.

Returns are only accepted if the item is in its original, unopened packaging.

If an item is faulty upon installation, it can be returned outside the 7-day period.

Please email us with photos or video evidence of the fault, and return the item so we can process a claim with our supplier.